tkv88 Privacy Policy

1 What Data We Collect

When you register and use the tkv88 platform, we collect several categories of personal data. The information we collect falls into two broad types: information you provide to us directly, and information collected automatically through your use of the platform.

• Registration data: full name, date of birth, email address, mobile phone number, and residential address provided when creating your tkv88 account.
• Identity verification documents: copies of government-issued photo ID (National ID card or passport) and proof of address, collected as part of our KYC process.
• Financial data: transaction histories, deposit and withdrawal records, payment method identifiers (e.g., the mobile number associated with your bKash or Nagad account), and account balance information.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session logs collected automatically when you access the platform.
• Behavioural data: gameplay history, betting patterns, game preferences, bonus utilisation, and responsible gaming tool usage, used to personalise your experience and monitor for problem gambling indicators.

2 How We Use Your Data

tkv88 processes your personal data only for legitimate purposes directly related to the delivery and improvement of our services. The legal bases for processing include contractual necessity, legal obligation, and legitimate interest. Specifically, your data is used for the following purposes:

• Account creation and management: to register your account, verify your identity, and maintain your player profile on the tkv88 platform.
• Payment processing: to handle deposits, withdrawals, and transaction records accurately and securely, including compliance with anti-money laundering obligations.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming monitoring: to identify indicators of problem gambling and proactively offer responsible gaming tools, deposit limits, or intervention support where appropriate.
• Platform improvement and fraud prevention: to analyse usage patterns, detect security threats, investigate suspicious activity, and improve the overall quality and fairness of tkv88's services.

3 Data Sharing and Third Parties

tkv88 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in order to deliver our services effectively, we share limited data with the following categories of trusted partners, all of whom are bound by strict data processing obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and international card processors receive only the transaction data strictly necessary to authorise and settle payments.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studios may receive a pseudonymous player identifier to manage game sessions, enforce bet limits, and record outcomes — but never your full identity.
• KYC and compliance partners: identity verification service providers may receive copies of your identity documents solely for the purpose of verifying your age and identity in accordance with our KYC obligations.
• Legal and regulatory bodies: where required by law or a binding regulatory order, tkv88 may disclose personal data to law enforcement agencies or other competent authorities.

4 Data Retention

tkv88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or audit obligations. The following general retention periods apply:

• Active account data: retained throughout the duration of your active account and for a minimum of five years following the closure of your account.
• Financial and transaction records: retained for a minimum of seven years to comply with anti-money laundering record-keeping obligations.
• Identity verification documents: retained for a minimum of five years following account closure, or longer if required by applicable regulations.
• Technical and log data: typically retained for 12 months for fraud prevention and security purposes, after which it is anonymised or deleted.

5 Cookies and Tracking Technologies

tkv88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and remembering your language and currency preferences. These cannot be disabled.
• Analytics cookies: help us understand how players interact with the platform, which pages are most visited, and where technical problems occur. This data is aggregated and does not identify individual users.
• Functional cookies: remember your personalisation choices such as preferred game categories, notification settings, and responsible gaming tool configurations.
• Security cookies: protect against fraudulent logins, cross-site request forgery, and other security threats by verifying that requests originate from legitimate user sessions.

6 Data Security

tkv88 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS encryption on all data transmissions between your device and tkv88 servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Restricted access controls: only authorised tkv88 staff with a legitimate operational need may access personal data, and all such access is logged and subject to periodic audit.
• Regular security testing: tkv88's platform undergoes periodic vulnerability assessments and penetration tests conducted by independent security professionals.
• Data breach response: in the event of a security incident affecting your personal data, tkv88 will notify affected players promptly and take all necessary remedial steps to contain the breach and protect remaining data.

7 Your Data Rights

As a tkv88 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at the email address listed on this site:

• Right of access: you may request a copy of all personal data tkv88 holds about you. We will respond within 30 days of receiving a valid request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction and objection: you may request that we restrict the processing of your data or object to processing carried out on the basis of legitimate interest.

8 Children's Privacy

tkv88 is strictly an adults-only platform. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has registered on tkv88 or provided us with personal data, please contact our support team immediately. Upon verification, we will promptly delete the account and all associated personal data. tkv88 employs age verification checks at registration and reserves the right to request additional proof of age at any time where there is reasonable doubt about a player's eligibility.

• Right to access your data: request a full copy of personal data held by tkv88 within 30 days of your verified request.
• Right to correct your data: notify us of any inaccuracies and we will update your records promptly.
• Right to delete your data: subject to legal retention requirements, request that your personal data be erased from our systems.
• Right to data portability: request your data in a structured, machine-readable format where technically feasible.

9 Changes to This Privacy Policy

tkv88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify registered players via email or an in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your information.

• We will notify you by email of any material changes to this Privacy Policy at least 7 days before they take effect.
• Continued use of the tkv88 platform after the effective date of any update constitutes your acceptance of the revised Policy.
• Archived versions of previous Privacy Policies are available on request from our support team.

10 Governing Law

This Privacy Policy is governed by and construed in accordance with applicable international data protection principles and the internal policies of tkv88. Any disputes arising under this Policy shall be subject to the dispute resolution process described in the tkv88 Terms and Conditions. If you have concerns about how tkv88 handles your personal data that have not been resolved to your satisfaction through our support team, you may seek independent redress through a competent data protection authority or arbitration body in accordance with applicable law.

11 Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the tkv88 privacy team. Email: [email protected]. Our team is available to respond to privacy queries within 2 business days. Please include your registered account username and a brief description of your query so we can assist you efficiently. All privacy communications are treated as confidential and handled only by authorised staff.

12 Acceptance of This Policy

By registering an account on tkv88 or by continuing to use the platform after any update to this Policy, you confirm that you have read, understood, and agreed to the collection, use, and protection of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the tkv88 platform and contact the support team to request account closure.